Privacy Policy

1. Introduction

At Profession IT, we are committed to safeguarding the privacy of our website visitors, training students, and business clients. This Privacy Policy details how we collect, use, store, and share your personal information when you use our website, apply for our IT training programs, or purchase our managed services (Web Development, IP Telephony, Digital Marketing, etc.).

By interacting with us, you consent to the data practices described in this policy.

2. Information We Collect

We may collect and process the following categories of information:

Personal Details

• Contact Info: Name, email address, phone number, and physical billing/office address when you submit our contact forms, book audits, or sign up for courses.
• Student Application Details: Educational qualifications, career goals, and batch choices when applying for training courses.
• Client Telephony Configurations: IP addresses, VoIP trunks, MAC addresses, and SIP credentials when setting up and managing IP PBX systems or structured local networks.

Automated & Analytics Data

• Technical Data: Your IP address, browser type, operating system, referring URL, pages visited, and timestamps.
• Cookies: Small data files stored on your device to enhance session experience, track website performance, and remember navigation inputs.

3. Security & ISO/IEC 27001 Alignment

We take data security very seriously. To protect your corporate information and personal records, we align our internal processes with the following globally accepted frameworks:

All sensitive information, including customer files, database configurations, and network architecture documentation, is stored on access-restricted enterprise infrastructure and encrypted both in transit (using TLS/SSL protocols) and at rest.

4. Legal Compliance in Bangladesh

Profession IT operates under the jurisdiction of the People's Republic of Bangladesh. We ensure that our data collection and processing activities remain fully compliant with local cyber laws, including:

• Cyber Security Act (CSA) and Related Regulations: We actively protect digital identities and respect digital safety guidelines.
• Telecommunication Regulations: Data concerning IP Telephony (VoIP) routing, call logs, and network infrastructure is managed strictly in accordance with regulations set by the Bangladesh Telecommunication Regulatory Commission (BTRC).

5. How We Use Your Information

Your details are used for the following specific purposes:

• Service Delivery: To design, build, and support your websites, applications, local networks, or IP PBX systems.
• Training Coordination: To enroll you in IT training courses, track classroom attendance, evaluate project submissions, and issue course completion certificates.
• Communications: To respond to form inquiries, share quotation estimates, issue monthly invoices, and distribute updates about new courses or bulk SMS options.
• Marketing: To analyze web traffic and run targeted ads on platforms like Google, Facebook, and YouTube.

6. Data Retention & Sharing

We retain your personal data only as long as necessary to fulfill the service contracts, maintain student records, or comply with financial and tax reporting rules.

We do not sell, rent, or trade your data to third-party brokers. We may share limited information with trusted vendors who assist us in operations (e.g., local SMS gateways, secure payment processors, cloud hosting platforms) under strict confidentiality agreements.

7. Your Rights & Choices

Depending on your relationship with Profession IT, you have the right to:

• Access the personal records we hold about you.
• Request corrections to inaccurate contact or student registration details.
• Request the deletion of your personal contact records (where it doesn't conflict with active financial contracts or legal obligations).
• Opt out of promotional emails or bulk SMS updates by following instructions in the message or contacting us.

8. Contact Our Privacy Officer

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to report a security concern, please get in touch with our team: